Fleetcare Aviation Services and Trading DWC LLC

Effective Date: 12 October 2026

Fleetcare Aviation Services and Trading DWC LLC ("Fleetcare", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of customers, suppliers, business partners, website visitors, and other individuals who interact with our business.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information through our website, business communications, WhatsApp Business services, and other digital channels.

Depending on how you interact with Fleetcare, we may collect the following information:

• Contact Information: Name, company name, business email address, telephone number, job title, and business contact details.
• Business Information: Customer and supplier inquiries, quotations, purchase requests, orders, and related commercial correspondence.
• Communication Information: Messages and information shared through email, WhatsApp Business, and other authorized communication channels.
• Website Information: Technical information such as IP addresses, browser information, device characteristics, and website usage data, where collected.
• Additional Information: Other personal information voluntarily provided during business interactions.

Fleetcare may process personal information for the following purposes:

• Responding to customer and supplier inquiries.
• Providing aircraft spare parts brokerage, supply, and related aviation services.
• Preparing quotations and managing commercial transactions.
• Maintaining business relationships and providing customer support.
• Communicating through email, telephone, WhatsApp Business, and other authorized channels.
• Operating, maintaining, and improving our website and internal business systems.
• Protecting our information systems and preventing unauthorized access.
• Meeting applicable legal, regulatory, contractual, and compliance obligations.

We process personal information only where there is an appropriate legal basis under applicable data protection laws.

Fleetcare may use the WhatsApp Business Platform to communicate with customers, suppliers, and business partners.

Messages sent to Fleetcare through WhatsApp may be processed through Meta's WhatsApp Business Platform and integrated with Fleetcare's authorized internal business systems, including Helix.

This processing may include contact information, telephone numbers, message content, attachments, and communication history.

Such information is used for legitimate business communication, customer service, commercial inquiries, and related operational purposes.

Fleetcare does not sell personal information obtained through WhatsApp communications.

Communications processed through WhatsApp are also subject to applicable Meta and WhatsApp terms and privacy practices.

Fleetcare may share personal information with authorized third parties where reasonably necessary for business operations, including:

• Cloud hosting and infrastructure providers.
• Business communication and messaging platforms.
• Information technology and cybersecurity service providers.
• Enterprise software and business application providers.
• Logistics providers and other parties involved in fulfilling commercial transactions.
• Regulatory authorities where required by applicable law.

Third-party service providers are expected to apply appropriate confidentiality, security, and data protection measures.

Fleetcare does not sell personal information to third parties.

Fleetcare implements organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, authentication mechanisms, security monitoring, data backups, and restrictions on access to business information.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

Fleetcare retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and contractual obligations, resolve disputes, and maintain legitimate business records.

Retention periods may vary depending on the type of information and applicable requirements.

When personal information is no longer required, Fleetcare will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

As an organization operating in the United Arab Emirates and working with international customers, suppliers, and technology service providers, Fleetcare may process or transfer personal information across international borders.

Where applicable, Fleetcare will implement appropriate measures to protect personal information and comply with relevant data protection requirements.

Subject to applicable law, individuals may have the right to:

• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.

Requests may be submitted using the contact information provided below.

Fleetcare will review and respond to requests in accordance with applicable legal requirements.

Fleetcare may use cookies and similar technologies to support website functionality, security, and performance.

Where analytics or other optional tracking technologies are used, Fleetcare will provide applicable notices and consent choices as required by law.

Users may also manage cookies through their browser settings.

Our website may contain links to external websites operated by third parties.

Fleetcare is not responsible for the privacy practices or content of independently operated websites. We encourage users to review the privacy policies of those websites.

Fleetcare may update this Privacy Policy periodically to reflect changes in business practices, technology, or applicable legal requirements.

Updates will be published on this page with a revised effective date.

For questions about this Privacy Policy or requests concerning personal information, please contact:

Fleetcare Aviation Services and Trading DWC LLC

Dubai South, DWC Business Center, Building A5, Offices 411–412
Dubai, United Arab Emirates

Email: sales@fleetcareaero.com
Website: https://fleetcareaero.com